Terms and conditions
Sales Conditions
The following General Conditions of Sale govern the offer and sale, together with the Terms of Use and the Privacy Policy, of the products purchased on the website www.milorb2b.com (hereinafter referred to as the Site). These General Conditions of Sale are drafted in accordance with the legislative provisions of the Italian Civil Code, Legislative Decree No. 70/2014 regarding information society services and electronic commerce, the Consumer Code, and govern the offer and sale of products through the website www.milorb2b.com. The products marketed on www.milorb2b.com are sold directly by Milor S.p.A., with registered office at Via dei Gracchi 35 Milan, registered with the Chamber of Commerce of Milan, Tax Code / VAT No. 04362490155; (hereinafter referred to for brevity as the Seller).
Scope of application
The General Conditions of Sale apply to and govern all sales contracts concluded through the Seller's Site, as identified above. The General Conditions of Sale may be subject to changes, and each User is required to consult them before proceeding with any purchase. It is the User's responsibility to verify the General Conditions of Sale before submitting the order. The General Conditions of Sale apply regardless of the User's nationality, provided that the delivery of the products must take place in one of the countries for which the Site offers the online sales service and that said Country corresponds to the User's registration country. Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller. The purchase of products on the Site is exclusively reserved for individuals acting as consumers and who are over 18 years of age. A consumer is defined as any individual acting for purposes unrelated to any commercial, entrepreneurial, artisanal, or professional activity that may be carried out.
Conclusion of the contract
The present General Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User. The electronic submission of the order by the User implies total knowledge and full acceptance of these General Conditions of Sale, Use, and the Privacy Policy. If the User does not agree with one or more terms contained in these General Conditions of Sale, they are requested to refrain from making purchases on the Site. To proceed with the online purchase of one or more products, the User must provide the Seller, in compliance with the provisions regarding the protection of personal data, all the necessary data to allow the latter to execute the orders submitted. To complete the purchase, the User is required to confirm the payment of the price of the products added to the cart. Orders that do not register the corresponding transaction are automatically canceled. When the User places an order, they will receive an email containing the confirmation of receipt of the order and a summary of it: this communication will not constitute automatic acceptance of the order. The Seller reserves the right to refuse orders that are incomplete and incorrect or from users with whom there is an ongoing dispute regarding the payment of a previous order. In such cases, the User will receive an email with a specifically motivated refusal of the order. If the products presented on the Site are no longer available at the time of the last access to the Site or from the submission of the order, it will be the Seller's responsibility to inform the User, within 5 days from the day following the one on which the order is transmitted, of the unavailability of the ordered product. In the event of payment, the Seller will refund the price without being obliged to further compensation. The order form contains a reference to these General Conditions of Sale and the Privacy Policy, as well as a summary of the essential characteristics of each ordered product and the related price, accepted payment methods, and delivery methods of the purchased products, shipping costs, conditions for exercising the right of withdrawal, and the methods and times for returning the purchased products. The User can, at any time, monitor the status of their order by consulting the appropriate link/section or accessing their personal area.
Product Features
The products sold through the Site are exclusively first-quality products. The Seller does not sell used, irregular, or lower-quality products than the corresponding standards offered on the market. The essential characteristics of the products are presented on www.milorb2b.com within each product sheet. However, the images and colors of the products offered for sale on www.milorb2b.com may not correspond to the actual ones due to the Internet browser and the monitor used. The prices of the products may be subject to updates. Make sure of the final selling price before submitting the corresponding order form. All products are equipped with an identification tag. We ask you not to remove the tag and the related seal from the purchased products, of which they are an integral part. The product catalog may be updated and modified periodically; therefore, the availability of a product among those available online is not guaranteed. Each product is presented with a descriptive sheet where all the essential characteristics are reported; the images and colors of the products offered for sale may not exactly correspond to the actual ones due to the settings of the computer systems used by the User to view the Site. Therefore, the images of the products should be considered indicative and are subject to normal tolerances of use.
Selling prices
All selling prices of the products indicated on the Site are inclusive of VAT, if applicable based on the country of shipment of the products and any other tax that may apply to the sale. The prices of the products may be subject to updates and changes. The User is required to verify the final selling price before submitting the relevant order. A clear material error in the price listed on the Site compared to the commonly known price of the chosen product gives the Seller the right not to confirm the shipment and to proceed with an immediate refund of the value of the purchase paid by the User without the latter being able to raise any objections in this regard.
Voucher
Value vouchers are personalized codes that allow you to benefit from a discount on purchases made on www.milorb2b.com. Limitations on the use of value vouchers:
The following General Conditions of Sale govern the offer and sale, together with the Terms of Use and the Privacy Policy, of the products purchased on the website www.milorb2b.com (hereinafter referred to as the Site). These General Conditions of Sale are drafted in accordance with the legislative provisions of the Italian Civil Code, Legislative Decree No. 70/2014 regarding information society services and electronic commerce, the Consumer Code, and govern the offer and sale of products through the website www.milorb2b.com. The products marketed on www.milorb2b.com are sold directly by Milor S.p.A., with registered office at Via dei Gracchi 35 Milan, registered with the Chamber of Commerce of Milan, Tax Code / VAT No. 04362490155; (hereinafter referred to for brevity as the Seller).
Scope of application
The General Conditions of Sale apply to and govern all sales contracts concluded through the Seller's Site, as identified above. The General Conditions of Sale may be subject to changes, and each User is required to consult them before proceeding with any purchase. It is the User's responsibility to verify the General Conditions of Sale before submitting the order. The General Conditions of Sale apply regardless of the User's nationality, provided that the delivery of the products must take place in one of the countries for which the Site offers the online sales service and that said Country corresponds to the User's registration country. Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller. The purchase of products on the Site is exclusively reserved for individuals acting as consumers and who are over 18 years of age. A consumer is defined as any individual acting for purposes unrelated to any commercial, entrepreneurial, artisanal, or professional activity that may be carried out.
Conclusion of the contract
The present General Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User. The electronic submission of the order by the User implies total knowledge and full acceptance of these General Conditions of Sale, Use, and the Privacy Policy. If the User does not agree with one or more terms contained in these General Conditions of Sale, they are requested to refrain from making purchases on the Site. To proceed with the online purchase of one or more products, the User must provide the Seller, in compliance with the provisions regarding the protection of personal data, all the necessary data to allow the latter to execute the orders submitted. To complete the purchase, the User is required to confirm the payment of the price of the products added to the cart. Orders that do not register the corresponding transaction are automatically canceled. When the User places an order, they will receive an email containing the confirmation of receipt of the order and a summary of it: this communication will not constitute automatic acceptance of the order. The Seller reserves the right to refuse orders that are incomplete and incorrect or from users with whom there is an ongoing dispute regarding the payment of a previous order. In such cases, the User will receive an email with a specifically motivated refusal of the order. If the products presented on the Site are no longer available at the time of the last access to the Site or from the submission of the order, it will be the Seller's responsibility to inform the User, within 5 days from the day following the one on which the order is transmitted, of the unavailability of the ordered product. In the event of payment, the Seller will refund the price without being obliged to further compensation. The order form contains a reference to these General Conditions of Sale and the Privacy Policy, as well as a summary of the essential characteristics of each ordered product and the related price, accepted payment methods, and delivery methods of the purchased products, shipping costs, conditions for exercising the right of withdrawal, and the methods and times for returning the purchased products. The User can, at any time, monitor the status of their order by consulting the appropriate link/section or accessing their personal area.
Product Features
The products sold through the Site are exclusively first-quality products. The Seller does not sell used, irregular, or lower-quality products than the corresponding standards offered on the market. The essential characteristics of the products are presented on www.milorb2b.com within each product sheet. However, the images and colors of the products offered for sale on www.milorb2b.com may not correspond to the actual ones due to the Internet browser and the monitor used. The prices of the products may be subject to updates. Make sure of the final selling price before submitting the corresponding order form. All products are equipped with an identification tag. We ask you not to remove the tag and the related seal from the purchased products, of which they are an integral part. The product catalog may be updated and modified periodically; therefore, the availability of a product among those available online is not guaranteed. Each product is presented with a descriptive sheet where all the essential characteristics are reported; the images and colors of the products offered for sale may not exactly correspond to the actual ones due to the settings of the computer systems used by the User to view the Site. Therefore, the images of the products should be considered indicative and are subject to normal tolerances of use.
Selling prices
All selling prices of the products indicated on the Site are inclusive of VAT, if applicable based on the country of shipment of the products and any other tax that may apply to the sale. The prices of the products may be subject to updates and changes. The User is required to verify the final selling price before submitting the relevant order. A clear material error in the price listed on the Site compared to the commonly known price of the chosen product gives the Seller the right not to confirm the shipment and to proceed with an immediate refund of the value of the purchase paid by the User without the latter being able to raise any objections in this regard.
Voucher
Value vouchers are personalized codes that allow you to benefit from a discount on purchases made on www.milorb2b.com. Limitations on the use of value vouchers:
1. The value voucher can be used only once, except for returns;
2. The value voucher cannot in any way be converted into cash;
3. It will not be possible to use more than one value voucher in the same order;
4. The value voucher will apply to only one item per order;
4. The value voucher will apply to only one item per order;
5. The value voucher will only apply to items whose selling price exceeds the value of the voucher itself by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or charity sales. In the event that you wish to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and return an item on which you have applied the value voucher, you must follow the standard return procedure available in the Returns section. Once your return has been accepted, the corresponding code will be reactivated with its original value. The difference in expenditure you incurred for the purchase of the item will be refunded to you according to the methods and terms provided for the normal refund procedure.
Payment mobility
Payment mobility
For the payment of the price of the products and the related shipping and delivery costs, if provided, the User may follow one of the methods indicated in the order form. In the case of payment by credit card, the payment procedure will take place via a secure connection directly linked to the banking institution that owns the online payment service, to which third parties cannot have access. In particular, financial information (e.g. credit/debit card number, expiration date) will be transmitted via an encrypted protocol, which provides the related remote electronic payment services, without third parties being able to access it. Such information will also never be used by the Seller except to complete the procedures related to your purchase and to issue the related refunds in case of any returns of the products, following the exercise of your right of withdrawal, or if it becomes necessary to prevent or report to the police the commission of fraud on www.milorb2b.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your bank account at the time of shipment of the purchased products, without prejudice to the User's right to have the amount credited back in case of non-fulfillment by the Seller or failure to execute the contract for any reason. The User is solely responsible for the data entered and therefore guarantees to use only credit/debit cards for which they have legitimate availability.
Delivery method
The products are delivered, via authorized couriers, directly to the User at the shipping address specified in the order. By filling out the personal information form in the order completion procedure necessary to activate the process for the execution of this contract and further communications, the User authorizes the Seller to communicate the personal data to the couriers and/or trusted shippers used for the delivery of the purchased products in order to allow the necessary procedures for their delivery. The Seller will do its best to fulfill the transmitted order within 2 working days and in any case no later than 30 days from the day following the day on which the User transmitted the order. Delivery times include only working days and do not account for holidays. The Site allows requesting the delivery of the ordered products to an address different from the User's own, provided that it is within the country of shipment of the order; in any case, it is the User's responsibility to indicate all necessary references for the successful delivery. It is never possible to collect the products purchased through the Site directly at the Seller's warehouse. The shipping costs and types of shipping available may vary depending on the country and the shipping methods chosen by the User. These costs and any additional charges are the responsibility of the User. The relevant amount will be expressly and separately indicated in the order summary, before the User proceeds to transmit it, as well as in the order confirmation email. The delivery procedure provides that, in case of the recipient's absence at the time of the courier's arrival, the agent will leave a notice in order to subsequently complete the shipment, indicating the contacts to be reached to arrange the second delivery. In case of failure to agree on the second delivery, the package will remain in storage at the courier's warehouse, and it will be the User's responsibility to arrange for pickup. In the event of failure to pick up within 4 days, the package will be returned to the Seller. In this case, the contract will be deemed resolved pursuant to Article 1456 of the Civil Code, with communication from the Seller sent via email to the User, and thus the order will be canceled. The User always has the option to check the status of their order through the appropriate link by entering their order number or through their personal area if they have previously registered on www.milorb2b.com.
User's obligation
It is strictly forbidden for minors to place an order on the Site. The data entered during the purchase process must be exclusively the user's real personal data and not that of third parties or fictitious. The Seller reserves the right to take legal action against any violation and abuse, in the interest and for the protection of all consumers. The User indemnifies the Seller from any liability arising from the issuance of incorrect tax documents due to errors related to the data provided by the User, being solely responsible for the correct entry. Upon receipt of the products, the User is required to verify their compliance with the order. In particular, they must pay attention to the correspondence between the number of packages indicated on the carrier's letter and those delivered, as well as the integrity of the packaging. Any anomalies (e.g., tampering, damage) must be specified in writing directly on the courier's transport document, and the User must refuse the delivery. At the same time, the User is required to report the matter to the Seller's Customer Service through the appropriate link. If the User accepts the delivery of tampered or damaged products, they will lose the legal warranty of conformity of the products.
Responsibility
The Seller assumes no responsibility for disruptions attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes, and other events that prevent, in whole or in part, the execution of the contract within the agreed times. The Seller shall not be liable to any party or third parties for damages, losses, and costs incurred as a result of the non-execution of the contract for the aforementioned reasons, with the customer having the right only to the refund of the price paid. Likewise, the Seller is not responsible for any fraudulent and illegal use that may be made by third parties of credit cards, checks, and other means of payment at the time of payment for the products. In fact, the Seller is never able to know the User's credit card number during the purchase process, as it is transmitted directly to the banking service provider through a secure connection.
Withdrawal Rights
The User can exercise the right of withdrawal and return the received product, without any penalty and without specifying the reason, in accordance with the terms and conditions set out below. The User can always make the return request directly through the online return form, filling out and sending the return request to the Seller within 14 days from delivery. The products must be returned intact, undamaged, and provided with the barcode and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, or deteriorated will not be refunded. The Seller, in the event of exercising the right of withdrawal, has the right not to accept the return or not to fully refund the amounts paid for the purchase, in relation to those products that are lacking the relevant warranty tag (understood as "security seal") or that have been altered in their essential and qualitative characteristics or that have been damaged. The products intended for return must be delivered to the shipper within 14 days from the User's communication to the Seller of their intention to withdraw from the contract. The return shipping costs for compliant products will be borne by the User. After the return of the products, the Seller will carry out the necessary checks regarding their compliance with the conditions and terms indicated therein. If the right of withdrawal is correctly exercised, the Seller will refund any amounts already received from the User for the purchase of the products, net of shipping costs. Regardless of the payment method used by the User, the refund is initiated by the Seller as soon as possible and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct execution thereof and verification of the returned products. The Seller executes the refund using the same payment method used by the User for the purchase of the returned products, even if a virtual and/or disposable credit card was used. The Seller cannot in any way issue a refund to a credit card different from the one used for the purchase, except in the case where the card itself has expired in the meantime or has been stolen: in this case, the User can send an email to customerservice@milor.it to agree on the most appropriate refund method.
Compliance Guarantee
According to the law, the Seller is obliged to deliver to the User goods that conform to the sales contract, and the Seller is liable for any defects in conformity of the products existing at the time of delivery or that manifest within two years from delivery. For the validity of the warranty mentioned above, the User must report the defect in conformity to the Seller within two months from discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The report must contain an accurate and complete description of the alleged defects and faults. Customer Service will provide the User with instructions for the return of the defective product, which will be at the Seller's expense. The User will have the right to request the termination of the contract and the refund of the amount paid or, alternatively, the replacement of the product. In the case of a minor defect/fault, the User will only be entitled to the replacement of the product. In any case, defects in conformity resulting from damage due to accidental events or from the User's responsibility for use not in accordance with the intended use of the product are excluded from the legal warranty.
Applicable law
"Any dispute regarding the application, execution, interpretation, and violation of the sales contracts concluded through the Site is subject to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. In any case, the rights possibly granted to the Consumer by mandatory legal provisions in force in the State of residence or domicile of the latter shall be preserved."
Changes and updates
The Seller reserves the right to modify the Site, the policies, and these General Terms and Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The User accessing the Site and placing an order will adhere to the policies and terms of the General Terms and Conditions of Sale in effect at the time the order is placed, unless any changes have retroactive effect under applicable law. If any of the provisions herein are deemed invalid, null, or unenforceable, such condition shall not affect the validity and enforceability of the other provisions.
Delivery method
The products are delivered, via authorized couriers, directly to the User at the shipping address specified in the order. By filling out the personal information form in the order completion procedure necessary to activate the process for the execution of this contract and further communications, the User authorizes the Seller to communicate the personal data to the couriers and/or trusted shippers used for the delivery of the purchased products in order to allow the necessary procedures for their delivery. The Seller will do its best to fulfill the transmitted order within 2 working days and in any case no later than 30 days from the day following the day on which the User transmitted the order. Delivery times include only working days and do not account for holidays. The Site allows requesting the delivery of the ordered products to an address different from the User's own, provided that it is within the country of shipment of the order; in any case, it is the User's responsibility to indicate all necessary references for the successful delivery. It is never possible to collect the products purchased through the Site directly at the Seller's warehouse. The shipping costs and types of shipping available may vary depending on the country and the shipping methods chosen by the User. These costs and any additional charges are the responsibility of the User. The relevant amount will be expressly and separately indicated in the order summary, before the User proceeds to transmit it, as well as in the order confirmation email. The delivery procedure provides that, in case of the recipient's absence at the time of the courier's arrival, the agent will leave a notice in order to subsequently complete the shipment, indicating the contacts to be reached to arrange the second delivery. In case of failure to agree on the second delivery, the package will remain in storage at the courier's warehouse, and it will be the User's responsibility to arrange for pickup. In the event of failure to pick up within 4 days, the package will be returned to the Seller. In this case, the contract will be deemed resolved pursuant to Article 1456 of the Civil Code, with communication from the Seller sent via email to the User, and thus the order will be canceled. The User always has the option to check the status of their order through the appropriate link by entering their order number or through their personal area if they have previously registered on www.milorb2b.com.
User's obligation
It is strictly forbidden for minors to place an order on the Site. The data entered during the purchase process must be exclusively the user's real personal data and not that of third parties or fictitious. The Seller reserves the right to take legal action against any violation and abuse, in the interest and for the protection of all consumers. The User indemnifies the Seller from any liability arising from the issuance of incorrect tax documents due to errors related to the data provided by the User, being solely responsible for the correct entry. Upon receipt of the products, the User is required to verify their compliance with the order. In particular, they must pay attention to the correspondence between the number of packages indicated on the carrier's letter and those delivered, as well as the integrity of the packaging. Any anomalies (e.g., tampering, damage) must be specified in writing directly on the courier's transport document, and the User must refuse the delivery. At the same time, the User is required to report the matter to the Seller's Customer Service through the appropriate link. If the User accepts the delivery of tampered or damaged products, they will lose the legal warranty of conformity of the products.
Responsibility
The Seller assumes no responsibility for disruptions attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes, and other events that prevent, in whole or in part, the execution of the contract within the agreed times. The Seller shall not be liable to any party or third parties for damages, losses, and costs incurred as a result of the non-execution of the contract for the aforementioned reasons, with the customer having the right only to the refund of the price paid. Likewise, the Seller is not responsible for any fraudulent and illegal use that may be made by third parties of credit cards, checks, and other means of payment at the time of payment for the products. In fact, the Seller is never able to know the User's credit card number during the purchase process, as it is transmitted directly to the banking service provider through a secure connection.
Withdrawal Rights
The User can exercise the right of withdrawal and return the received product, without any penalty and without specifying the reason, in accordance with the terms and conditions set out below. The User can always make the return request directly through the online return form, filling out and sending the return request to the Seller within 14 days from delivery. The products must be returned intact, undamaged, and provided with the barcode and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, or deteriorated will not be refunded. The Seller, in the event of exercising the right of withdrawal, has the right not to accept the return or not to fully refund the amounts paid for the purchase, in relation to those products that are lacking the relevant warranty tag (understood as "security seal") or that have been altered in their essential and qualitative characteristics or that have been damaged. The products intended for return must be delivered to the shipper within 14 days from the User's communication to the Seller of their intention to withdraw from the contract. The return shipping costs for compliant products will be borne by the User. After the return of the products, the Seller will carry out the necessary checks regarding their compliance with the conditions and terms indicated therein. If the right of withdrawal is correctly exercised, the Seller will refund any amounts already received from the User for the purchase of the products, net of shipping costs. Regardless of the payment method used by the User, the refund is initiated by the Seller as soon as possible and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct execution thereof and verification of the returned products. The Seller executes the refund using the same payment method used by the User for the purchase of the returned products, even if a virtual and/or disposable credit card was used. The Seller cannot in any way issue a refund to a credit card different from the one used for the purchase, except in the case where the card itself has expired in the meantime or has been stolen: in this case, the User can send an email to customerservice@milor.it to agree on the most appropriate refund method.
Compliance Guarantee
According to the law, the Seller is obliged to deliver to the User goods that conform to the sales contract, and the Seller is liable for any defects in conformity of the products existing at the time of delivery or that manifest within two years from delivery. For the validity of the warranty mentioned above, the User must report the defect in conformity to the Seller within two months from discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The report must contain an accurate and complete description of the alleged defects and faults. Customer Service will provide the User with instructions for the return of the defective product, which will be at the Seller's expense. The User will have the right to request the termination of the contract and the refund of the amount paid or, alternatively, the replacement of the product. In the case of a minor defect/fault, the User will only be entitled to the replacement of the product. In any case, defects in conformity resulting from damage due to accidental events or from the User's responsibility for use not in accordance with the intended use of the product are excluded from the legal warranty.
Applicable law
"Any dispute regarding the application, execution, interpretation, and violation of the sales contracts concluded through the Site is subject to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. In any case, the rights possibly granted to the Consumer by mandatory legal provisions in force in the State of residence or domicile of the latter shall be preserved."
Changes and updates
The Seller reserves the right to modify the Site, the policies, and these General Terms and Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The User accessing the Site and placing an order will adhere to the policies and terms of the General Terms and Conditions of Sale in effect at the time the order is placed, unless any changes have retroactive effect under applicable law. If any of the provisions herein are deemed invalid, null, or unenforceable, such condition shall not affect the validity and enforceability of the other provisions.